How can we help you?

Unable to create an account or login to our website?

Follow these instructions to log into our website for the first time.

 

How to login for the first time

Once you have enrolled you will receive an email with a unique link. Clicking that email link will take you to the Setup my account page and your email address will be pre-filled on the page. 

 

If you can't find that email you may also visit our website and select the "Trouble logging in?" link below the Login button and then select "First time logging in".

 

 

Enter the information requested on the Setup my account page. NOTE: please use the business owner information you provided when you enrolled with sbtpg through your tax preparation software provider. 

 

 

Once you click "Continue" a temporary 6-digit PIN will be emailed to you. This PIN expires, so check your email and enter this PIN on the website immediately. 

 

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Didn't get a PIN email?

  • Have a full inbox? Search for "PIN" to find email that contains a PIN
  • Check your email junk folder, or check the Promotions folder if you use Gmail

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You will be prompted to create a username and password that you choose and which you will use going forward.

 

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Once your account is created you will be prompted to login with your new username and password. 

 

To better protect your information, our website has the additional security of 2-factor authentication so if you login from a new device, or login for the first time, we will send you a PIN which you will be prompted to enter on our website in order to verify your identity.

 

Unable to create an account and log in?

If you're unable to create an account and login view this article for helpful tips and more information.

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