If you are a tax professional that can't find an answer in the Help Center and need to contact customer support, log in to our website, select Help from the left side navigation, and create a support case. If you need to speak to someone, call 855.874.9607 to reach a customer support representative.

Business Hours

All times are Pacific Standard Time. 

January 2 thru February 21
 

Mon-Fri: 7am - 4pm

Sat: 7am - 4pm

February 22 thru March 7
 

Mon-Fri: 6am - 5pm

Sat: 7am - 4pm

March 8 thru March 21
 

Mon-Fri: 6am - 5pm

Sat: 7am - Noon

March 22 thru March 28
 

Mon-Fri: 7am - 4pm

Sat: 7am - Noon

March 29 thru December 31

Mon-Fri: 7am - 4pm

Holiday Schedule

We are closed during the following holidays/holiday weekends. 

New Year's Day- Jan. 1 

Memorial Day weekend- May 22 & 25 

Juneteenth- Jun. 19 

Independence Day- Jul. 3 (observed) 

Labor Day weekend - Sep. 4 & 7 

Veterans Day- Nov. 11 

Thanksgiving weekend- Nov. 26 & 27 

Christmas- Dec. 25 

If you have specific questions about a prior tax year that can't be answered through our Help Center and you are no longer an active Santa Barbara Tax Products Group client please contact us at sbtpg-jhsupportcase@greendotcorp.com and your request will be routed to the appropriate department.